Automating Telecom Infrastructure Operation
Automation of telecom infrastructure operations enabled faster customer onboarding, reduced manual effort, improved reporting accuracy, and supported scalable, efficient service delivery.
Overview
One of the top telecom majors in the USA managed large-scale infrastructure operations supporting diverse customer requirements and network services. As customer onboarding volumes increased, the organization faced operational bottlenecks caused by manual workflows and limited automation. To improve efficiency, scalability, and reporting accuracy, the telecom provider partnered with Datayaan to automate critical infrastructure operations and streamline customer onboarding processes.
The Challenge
The client faced challenges in efficiently onboarding customers while minimizing manual effort across infrastructure operations. Diverse customer requirements required flexible yet consistent processes, which were difficult to manage through manual workflows. Heavy reliance on manual work slowed down onboarding cycles, increased the risk of errors, and limited the organization’s ability to scale operations efficiently. Additionally, reporting processes were time-consuming and lacked standardization, impacting visibility and operational decision-making.
The Solution
Datayaan developed and deployed automation scripts to streamline site automation and reduce manual intervention across infrastructure operations. Automation workflows were designed to support faster customer onboarding while maintaining consistency across varied client requirements.
Datayaan explored and implemented IoT devices based on customer needs, enabling smarter infrastructure monitoring and integration. Automated scripts were also introduced to simplify report creation, ensuring faster generation of accurate, customized reports aligned with operational and customer requirements.
Impact
Onboarded 30% more clients weekly with automation scripts
Increased integration speed by 20% for IoT devices
Customized reports delivered to 90% of customer specifications
Outcome
The telecom major achieved a highly automated and scalable infrastructure operations framework. Reduced manual effort, faster onboarding, and improved reporting capabilities enabled the organization to serve more customers efficiently while maintaining accuracy, flexibility, and operational control.